JACK McDowelljackmd8312@msn.com

 

1542 Royal Troon DriveCastle Rock, Colorado 80104                            720-318-5549                                                                                                                                

 

 

PROFESSIONAL OBJECTIVE

 

Accomplished, Capable and Versatile Technical Project Manager

Seeking opportunity to provide exceptional service combining client relationship skills

with technical competence and demonstrating expertise and strengths in:

 

•                 Managing Multimillion Telecommunications Conversion and Installation Projects

•                 Liaising with Client, Internal Departments and Technical Teams to Monitor Timeline/Completion

•                 Creating Project Plan and Overseeing Completion of All Reports and Support Documentation

 

QUALIFICATIONS PROFILE

 

More than 12 years of Combined Technical and Project Management Experience –– providing outstanding commitment to over the top client satisfaction and complete ownership for project deliverables throughout entire project life-cycle.  Earned the reputation for having the highest CSI throughout entire career

 

Core Competencies:

 

•                 Working with Key Client Decision-Makers in Various Departments and Diverse Industry Sectors

•                 Creating and Managing Strategic Customized Plan for Multiple Medium to High Profile Clients

•                 Preparing / Tracking Reports and Coordinating Milestones to Ensure Timely Delivery

•                 Managing and Monitoring Expenses in an Accountable and Fiscally Responsible Manner

 

Strengths:

 

•Dedicated, strong technical background and understanding of client specifications / needs.

•Able to quickly troubleshoot, repair and resolve technical and service problems 

•Continually demonstrate a proactive learning attitude by cross-training in all deliverables / product areas

 

 

 

PROFESSIONAL EXPERIENCE

 

 

 

University of Colorado Hospital

Epic Implementation Support 2013 (Present)

Responsible for working with end-users to learn the clinical workflows within each department for

providers, nursing, medical assistant and other ancillary support staff in preparation of the Epic

implementation. Provide onsite training and support to end-users throughout the implementation

phase of the project and assist users with completing their tasks. Partners with analysts to complete

necessary tasks related to the build, testing and go live preparations. Assist with all implementation

preparations, including testing, readiness assessment and dress rehearsal.

 

 

 

 

 

 

 

 

 

AT&T - Denver, Colorado

Lead Provisioning Design Engineer (2011 to 2013)

Support BVOIP and Ethernet services specifically in the Local and Customer Service Request, (LSR & CSR), and Local Number Portability (LNP), customer orders and access request orders. Coordinate with order specialist to ensure proper circuit design and issuance of order. Assessing Network and Outside Plant requirements, customizing project teams, developing & maintaining major & complex project timelines, scheduling and chairing project kick off and status meetings. Jeopardy mitigation, escalation & expedite management, query systems (WFA-C, ISOR, TIRKS, SOTS) for critical dates and updated status. Written & verbal communication of project status & updates and the issuance of project completion notices. Ensure the accuracy of information in coordination with business groups and teams with the ability to escalate for missing information and / or components. Schedule, track and monitor critical customer deadlines in a fast paced, demanding team environment. 

 

 

 

 

JACK McDowell                                               PROFESSIONAL EXPERIENCE                                

 

XO COMMUNICATIONS - Lone Tree, Colorado (2000 to 2010)

Program Manager III - National Program Management (2007 to 2010)

Primary contact for medium/high profile clients in managing multiple diverse projects including Account Service Requests (ASR), Local Number Portability (LNR) with Verizon, Qwest and AT&T, test, and cutovers / turn-up’s. Worked collaboratively with sales, service delivery XO NAC and post-install team to ensure all projects were completed on time and exceeding client expectations. Participate in special projects as assigned by management to improve the organization's shared services products. Incorporated PMI standards in all methodologies.

Representative Clients and Projects:

•DLA Piper Legal - Managed 3 conversion projects whose positive outcome and client experience led to a               multimillion dollar layer 3 build out project implemented nationwide.

•American Laser Centers - Managed entire lifecycle for internal conversion / DSL and telecom projects for                            100’s of centers opening 10-15 new locations per month––requiring considerable hands-on support.

•Walgreen’s - Managed 3 locations in Florida providing real time solutions, reduced cost and hands on                             personal oversight.

 

National Repair Technician III (2005 to 2007)

Liaison and primary contact for clients /LEC / ILEC nationwide on new facility orders –– ensuring and expediting delivery of orders, LNP in accordance with negotiated due dates. Created new / release subscriptions to meet client expectations. Assigned and designed / redesigned internal network facilities and circuits; performed network grooming and maintained network CFA and interoffice capacity. Ensured compliance with SIMS milestones. DS1, DS3, OC 3/12/48 type circuits, as well as MPLS, and Private Line DS1/DS3. Coordinated Test and Acceptance with DS1 circuits for reconnect/service restoral. Logged & tracked tickets for technical problems and consult with appropriate technical or service personnel for follow-up.

 

 

LNP Provisioning Specialist / Port Out Provisioner / Circuit Designer (2003 to 2004)

Directory Assistance / Directory Listing Service (2000 to 2003)

Processed inbound requests to release TNs to other CLECs; completed systems / switches, billing systems, TBS and Siebel sales data research. Conducted prompt, efficient troubleshooting and repair for downed customers to put them back into service without excessive disruption. Reviewed orders and verified information, phone numbers, features listings, address and long distance. Issuing the LSR/ASR if applicable to Bell or CLEC.  Coordinated Test and Acceptance with DS1 circuits for reconnect/service restoral.

 

PROFESSIONAL AFFILIATIONS AND CERTIFICATIONS

PMI Institute - Member

•      Professional Project Manager Certification - Pending

•      Currently Pursuing PMI Certification

 

EDUCATION

 

COLORADO CHRISTIAN UNIVERSITY - Colorado Springs, Colorado

Completed approximately 3.5 years of coursework toward: Bachelor of Science in Strategic Project Management

 

 

TECHNOLOGIES

•      Krypton Weblistings Net Analyst PWOT, PlanNet Software and Tools

•     Proficient Knowledge of MS Windows operating systems, MS Office Suite, and MS Exchange Technology

•    SBC - TBS, WebEx, Nitefire and Prime Access Systems, Neustar, Telnet Tirks & Sots

•Demonstrated Initiative in Cross Training in MacD, LSR and ASR Exchange

•AT&T Qwest - IMA & TBS Systems Verizon - CSG, ASRX, TBS Systems